Privacy Policy

Effective date: October 18, 2026

This Privacy Policy explains how Kitchen, Bath and Flooring (“we”, “us” or “our”) collects, uses and protects information when you visit kbfworld.com (the “Website”), contact us, or visit our showroom at 2043 Pulaski Hwy, Newark, DE 19702.

Information We Collect

Information You Give Us

When you use the contact form on our Website, we collect your name, email address, phone number (optional), the type of project you are interested in, and your message. If you email or call us, we receive the information you choose to share, such as your contact details, project details, measurements and photos.

When you create a free account to use our Kitchen Visualizer or Kitchen Planner, we collect your name, email address, phone number and a password (which is stored in encrypted form). We also keep the designs you choose to save, a picture of each saved design, and any message you send us with a design.

Information Collected Automatically

Like most websites, our hosting and security providers automatically record basic technical information when you visit, such as your IP address, browser type, device type, the pages you view and the date and time of your visit. This is used to keep the Website running, secure and protected from abuse.

Kitchen Planner And Kitchen Visualizer

Our Kitchen Planner and Kitchen Visualizer require a free account. Your work stays in your web browser until you click Save. Saved designs are stored in your account on our Website, so you can open them again on any device. Our team can see your saved designs together with your contact details, so we can help with your project and prepare an estimate.

How We Use Your Information

• To respond to your questions and estimate requests.
• To provide your account and keep your saved designs.
• To contact you about your project, for example after you create an account or send us a design.
• To schedule measurements, prepare quotes and complete your project.
• To provide customer service and follow up on your project.
• To operate, maintain and secure our Website.
• To comply with legal obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

How We Share Information

We share information only with service providers that help us run our business and Website, and only as needed for them to provide their services. These include our website hosting and security provider (GoDaddy and Cloudflare) and our email providers (Microsoft and Google). Our Website also loads fonts from Google Fonts, which means Google receives your IP address when the page loads. We may also disclose information if required by law, or to protect our rights, our customers or the public.

Cookies And Tracking

Our Website does not use advertising cookies or third-party analytics tracking. When you sign in to your account, we use cookies to keep you signed in; these are needed for your account to work. Some features, such as the Kitchen Planner, also use your browser’s storage to remember your work on your own device. You can clear these at any time in your browser settings.

Do Not Track: because we do not track visitors across websites, our Website does not change its behavior in response to “Do Not Track” signals from your browser.

How Long We Keep Information

We keep messages and project information for as long as needed to respond to you, complete your project, provide after-sale service and meet our legal and accounting obligations. After that, we delete it or keep it only in a form that no longer identifies you.

How We Protect Information

Our Website uses a secure (HTTPS) connection, and we limit access to your information to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You can delete your saved designs at any time from the My Designs page. You may also ask us to tell you what personal information we hold about you, to correct it, or to delete it and your account, by contacting us using the details below. We will respond within a reasonable time, and we may need to verify your identity first.

Children’s Privacy

Our Website is intended for adults planning home improvement projects. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Links To Other Websites

Our Website may link to other websites, such as Google Maps or manufacturers’ websites. We are not responsible for the privacy practices of those websites.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Kitchen, Bath and Flooring
2043 Pulaski Hwy, Newark, DE 19702
Phone: (302) 737-9300
Email: sales@kbfworld.com